Online patient counselling course
Good counselling means finding out what the person in front of you needs, explaining it in their words and knowing when to refer. The course practises this on cases, with an explanation after every answer.
What you learn
- The questions that reveal the real problem and the treatments the patient takes
- The complete recommendation: supplement, diet and lifestyle
- Answering objections: price, “I don’t believe in herbs”, “I read it online”
- How to explain a lab result without making a diagnosis
- Ethics: when you sell nothing and refer to a doctor
Modules to start with
The art of patient counselling
Discovery questions, the complete recommendation, objections and ethics.
12 lessonsLab tests in counselling
Reading common lab results without diagnosing, and when to refer.
87 lessonsSafety: contraindications and interactions
Drug interactions, pregnancy, chronic disease and when to refer.
62 lessonsSleep, stress, movement and longevity
What really changes long-term health, and how to motivate the patient.
A few of the lessons
- The aggressive, the know-it-all, the novice: behaviours, not labels
- Seasonal allergic rhinitis: proposing a routine without pressure
- Allergy or cold: the questions that tell them apart
- “My tests are perfect, but I don't feel well”: what you do
- Requests about someone's drinking: discretion, honesty, the doctor
- Anxious, rushed, elderly: adapt your style, not the safety
- The architecture of a complete recommendation
- Active listening: rephrase without interpreting
The whole course: 904 lessons, in Romanian and English, for one year. See the full syllabus
Frequently asked questions
Who is the counselling course for?
Pharmacists, pharmacy assistants, nutritionists, therapists and anyone who advises people on health.
How do I practise if it is online?
Every lesson starts from a case. You choose, order or match answers and see at once why they are right or wrong.
Can I ask about my own cases?
Yes. Under every lesson there is a box for questions: pharmacist Adrian Ienin reads them and answers by e-mail. Do not send details that identify a patient.